SENERE LTD

Orders are usually prepared and dispatched within 2 business days of receiving payment. We carefully double-check every parcel for accuracy, quality, and secure packaging before it leaves our warehouse.

Once your order has been shipped, you’ll automatically receive a shipping confirmation email with your tracking number and all delivery details.

Delivery within the United States typically takes 1–4 business days after dispatch, depending on the destination. If an item requires additional preparation time, we will contact you immediately and offer alternative options such as partial shipment, exchange, or refund.

We take pride in fast and reliable fulfillment — most customers receive their parcels sooner than expected.

We use multiple trusted shipping methods across the United States to ensure fast, reliable, and fully trackable delivery.

All parcels are fully trackable from dispatch to delivery, allowing you to monitor your order’s progress in real time. Standard delivery within the US typically takes 1–4 business days, depending on your location.

For customers who need faster delivery, we offer an express shipping option for an additional fee, which provides guaranteed expedited delivery within 1-3 business days.

Every order is shipped in secure, discreet packaging designed to protect the contents and maintain your privacy.

Our shipping partners enable us to provide consistent, professional logistics service nationwide — delivering your order safely and on time, every time.·

Delivery typically takes 1–4 business days from the date of dispatch, depending on your exact location.

All orders are shipped domestically from our US-based warehouses, ensuring fast delivery without customs checks, delays, or additional import fees.

We always use fast delivery methods — there are no slower or economy options — to make sure every customer receives their order quickly, safely, and in perfect condition.

Our logistics process is optimized for speed and reliability, so in most cases, US customers receive their parcel within just a few days of placing an order.

We take full responsibility for every shipment from the moment it leaves our warehouse until it reaches you
If your tracking number stops updating or your parcel does not arive within the expected delivery window, please contact our customer.
support team right away.
We will open an immediate investigation to locate your shipment and keep you informed at every step.
If the parcel is confirmed lost or sianificantly delayed, we will either
Resend your order at no cost. or
Issue a full refund, depending on your preference.
You willnever lose money due to courier delays or errors. Our delivery guarantee means that every order is either successfuly received or fulyrefunded-your satisfaction is always protected.

Our customers never experience customs delays within the United States, as all orders are shipped directly from our US-based warehouses. This ensures smooth, uninterrupted delivery with no import duties or additional fees.

In the unlikely event that your delivery is delayed for any reason unrelated to customs (for example, a local courier issue or incorrect address), our support team will immediately contact courier on your behalf and, if necessary, reship your order free of charge to ensure it reaches you as quickly as possible.

Every order is carefully packed and sealed before leaving our warehouse, but if your parcel arrives damaged, opened, or appears tampered with, please take a few clear photos of the packaging and contents and contact us within 7 days of delivery.

We will immediately offer you a free replacement or a full refund — whichever you prefer.

Our goal is simple: you always receive your order in perfect condition — and if anything goes wrong, we make it right without delay.

Yes — all our products are covered by a 60-day satisfaction guarantee, reflecting our confidence in their quality and reliability.

If you experience any issue with your order — for example, a damaged item, incorrect product, or quality concern — please contact us within 60 days of delivery. We’ll review the situation carefully and offer a replacement, exchange, or refund when appropriate.

Our support team may request photos or additional details to help us understand the issue and improve our service. This process is quick, transparent, and always handled with respect.

Our goal is to ensure that every customer receives the product they ordered, in perfect condition and fully meeting expectations.

If you would like to receive the Certificate of Analysis (CoA) or Safety Data Sheet (SDS) for your order, simply email our customer-support team and include your order number or batch/lot code. We will provide the documents electronically, usually within 2 business days.

The CoA confirms the product’s purity and analytical test results, while the SDS includes detailed safety, handling, and storage information.

If you have any concerns about quality or product condition, please contact us as soon as possible.
Include your order number, lot number, and a brief description (or photos, if relevant). This information helps our team review the case promptly — typically within 2 business days.

If our investigation confirms that the product does not meet the stated specifications or was damaged in transit, we will arrange an immediate replacement or full refund, depending on your preference.
In certain cases, we may request the product to be returned for further analysis so that we can prevent similar issues in the future.

Our goal is that every item you receive fully matches its description in quality and presentation.

Proper storage helps preserve product quality and stability throughout its shelf life. We recommend the following guidelines:

• Store in a cool, dry, and dark place (15–25 °C).
• Keep containers tightly closed immediately after opening to prevent contamination or moisture absorption.
• Avoid exposure to direct sunlight, heat sources, or high humidity.

If you ever notice an unusual change in color, odor, or texture, do not use the product and contact us before proceeding. Our team will assess the situation and advise you on safe handling, replacement, or disposal if needed.

Each product has a clearly marked expiration date printed on its label or packaging. The average shelf life is typically around 2 years from the manufacturing date, though it can vary slightly depending on the product type and formulation.

We always ship items with a long remaining shelf life, ensuring you have plenty of time to use them under normal storage conditions.

We accept all major credit and debit cards as well as PayPal.

All payments are processed through secure, SSL-encrypted gateways, ensuring your information is fully protected. We do not store or have access to your card details.

Occasionally, payments may fail due to card verification issues, billing address mismatches, or other reasons.

If this happens, please try again using a different card or PayPal. If problems persist, our team can issue a secure payment link or manual PayPal invoice, allowing you to complete your purchase safely without delay.

We monitor all failed payment attempts to ensure no duplicate charges occur and that your transaction remains fully protected at every stage.

You may request to modify or cancel your order by contacting our support team directly.

If the order has not yet been dispatched, we will process the change or cancellation immediately and issue a full refund to your original payment method.

Once the parcel has been handed over to courier, it can no longer be recalled, as all shipments are processed through our automated system for speed and reliability.
However, after delivery, you can still initiate a return or exchange in accordance with our return policy.

We always do our best to accommodate last-minute changes whenever possible, so please reach out to us as soon as you realize a correction is needed.

Our customer-support team aims to respond to all inquiries within 24-48 hours, and in most cases, you’ll receive a reply much sooner.

Every message is reviewed and answered personally by a team member — we don’t use automated or template replies.

You can contact us anytime through email, phone or the contact form on our website.
We value clear and responsive communication — our goal is to make every customer feel heard, assisted, and fully informed.